Shipping Methods & Charges

Shipping Information

  • A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. You can also track your order from Track Order Details.
  • A tracking number will be sent to you by e-mail once items shipped out.
  • Shipping details please check the following table.
CountryProcessing TimeCostDelivery Time
United Kingdom1-2 Business DaysFree Shipping For Orders Over £30 Otherwise £102-5 Business Days

Note:

  • Delivery Time does not include the processing time required to process your order from the date your order is placed.
  • If you require customization or monogramming service, please allow for two or more working days in the processing time.

Customs and Import Duties

Sometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact sales@roselilys.com.

  • Please send us a copy of the receipt of the customs duties via email.
  • Refund will be returned to you within 3-5 working days once get your receipt.
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