Order&Payment
How to Place an Order?
Step1. As a guest or Register on Roselilys.com
Step2. Log in
Step3. Pick out what you prefer
Step4. Add to cart
Sterp5. Confirm billing address and shipping address
Step6. Choose delivery
Step7. Pay
Step8. Check confirmation in the registered e-mail box
When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!
Can I Change or Cancel My Order?
Payment Method?
How Do I Track My Order?
When Will My Parcel Be Processed and Shipped?
What should I do if I did not receive a confirmation email?
Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our side and send you another confirmation email with your order number and order details.
There are a few possible reasons that could cause this to happen:
You have entered an incorrect or not frequently used the email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.
You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email.
Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.
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