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About Products

Why my fitted sheet pilled after one-year use? How can I prevent the pilling?

Silk, as one of the natural fibres, is very friendly to the skin. It helps to decrease the skin's loss of moisture and is better tolerated than other fabrics by people with sensitive skin. Correct care will help your silk fitted sheet last for years. The part which rubs against your heels will pill easily because foots' skin is rougher after every-day walking. We advise you to cover that part with a towel to prevent the pilling issue.

How to choose the duvet cover?

You should choose the duvet cover with the hidden zipper placed at the edge/back of the cover. There are 3 advantages to using hidden zippers on duvet covers:

  • A regular zipper(not hidden)placed on the surface/edge of the duvet cover can break or weaken the sense of luxury of the cover.
  • Hidden zippers are covered with a layer of silk which makes it less likely to cause abrasions on your skin.
  • The cover that protects your skin also protects the zipper from breaking, granting longer-lifespan to the zipper and less trouble for you.

Can ROSELILYS silk pillows hold their shape well?

Our silk pillows use silk floss filling in the form of stacked thin sheets of tangled silk threads. The nature of the filling and the unusually strong silk fibers in the silk floss means that:

  • It is unlikely that the filling inside the pillow shell moves around and clumps together to give the pillow an uneven shape.
  • It is difficult for the silk threads in the filling to succumb to pressure and deform, allowing the pillow to regain its original shape once pressure is removed.

Of course, silk fibers are not immune to deformation and will eventually change in the pillow‘s shape. But this process is very slow and can take 5-10 years.

Are all of ROSELILYS's products made from 100% Mulberry Silk?

Yes, we guarantee that all of our products, unless stated otherwise on the product page, are made of 100% pure and natural long fibre Mulberry silk cultivated from the best silk farms in China. No chemicals are added in our production process and the use of any machinery or chemical additives that could potentially compromise the quality of our silk has been strictly forbidden to ensure our customers enjoy the perfectly soft and smooth feel of our products.

All of our silk products are inspected at every step of their production to make sure the process strictly comply with ISO9001, the internationally recognized standard of quality management.

How to Fluff Pillows?

We always evacuate the air in the pillows to keep dry and far away from the microorganism in shipment. When you receive a flat pillow, please do not worry. Just flutter it gently. Then put it in a cool well-ventilated place. Note: Avoid exposure to direct sunlight.
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