Australia - AUD

Return & Exchange

What Should I Do When I Get Wrong Item?

If you got the wrong item, please contact our customer service. We would like to exchange the right item for you.

Will I get full refund for my return?

We will offer a full refund on all items you returned (exclude return shipping fee and unreturnable items). Coupon codes and ROSELILYS points will not be refunded as monetary value.

How long does it take for my refund to be processed?

Once we receive the returned items, it will take up to 3 business days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 3-15 business days. If you would like us to refund the amount to your Paypal account that will take 48 hours.

If you couldn't receive the money in time, please feel free to contact us online.

Which items couldn't be returned or refunded?

We are sure you will be delighted with our items, but if not, simply contact us, we will get back to you within 24 business hours generally.

We gladly accept returns within 45 days of receipt for most items in good condition. For the ones couldn't be returned, please check below.

  • Items on clearance
  • Silk Lingerie (which includes silk bra, silk underwear and silk knitted clothing)
  • Customized & Monogrammed Items
  • Washed or Used Items
  • Items over our 45-days return time
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