Australia - AUD

Order&Payment

How to Place an Order?

Step1. As a guest or Register on Roselilys.com

Step2. Log in

Step3. Pick out what you prefer

Step4. Add to cart

Sterp5. Confirm billing address and shipping address

Step6. Choose delivery

Step7. Pay

Step8. Check confirmation in the registered e-mail box

When your order placed successfully, please check your registered email to find your "Order Confirmation" email from us within 24 hours. If you do not get it, please email us immediately. It is very important!

Can I Change or Cancel My Order?

Contact us within 24 hours of the payment for changing or canceling an order.

Payment Method?

Paypal and credit card.

How Do I Track My Order?

Please go to "Track Your Order"

When Will My Parcel Be Processed and Shipped?

Generally, your parcel will be sent out within 1-2 business days after we receive your payment. Sometimes it may happen that your order may be out of stock. In this case, our customer service will notify you by either email or phone to confirm whether you want a refund or an exchange.

What should I do if I did not receive a confirmation email?

Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our side and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:

You have entered an incorrect or not frequently used the email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.

You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.

Why didn't I get an email about my order being shipped?

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2 business days of the date you placed your order then please contact ROSELILYS customer service by submitting a ticket online.
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